Application Support Manager

Woodies is the market-leading DIY, Home& Garden omni-channel retailer in Ireland with 35 stores nationwide and an online presence. We are proud to be listed as Irelands Top Retailer by Great Places to Work and an official Best Workplace for Women! We are also listed as one of the 75 Best Large Workplaces in Europe since 2020 and to be accredited as a gold-standard Investor in Diversity by the Irish Centre for Diversity & Inclusion.

We have an opportunity for an effective and forward-thinking Application Support Manager to join our IT team in a people leadership role at a really exciting time when we are modernising all areas of IT in the midst of our digital transformation journey. The Application Support Manager will have overall responsibility for applications across our business and for ensuring these are fit-for-purpose for our customers & internal stakeholders.

• Leadership: Proven ability to lead, coach and mentor an effective, highly engaged and results-oriented team.
• Vendor Management: Proven experience in managing vendors to deliver agreed goals and service levels.
• ITIL: Knowledge of the ITIL process and experience in evolving them to the appropriate state of maturity.
• Continuous Improvement: A passion for taking ownership and ensuring that there is a process of continuous improvement across your team’s deliverables.
• Collaboration Skills: Effective communication and collaboration abilities, with the capability to work seamlessly with cross-functional teams to deliver the best possible IT application experience for our customers and our teams.
• Detail Focused: The ability to drive the highest levels of attention to detail in the output of processes, documentation and communications from yourself and the Application Support Team.

• Management of the BAU for all applications through implementing appropriate improved ITIL processes through a vendor footprint.
• Participation in the ERP Upgrade program as an SME supporting the service transition and ensuring on-going appropriate service management after go-live
• Implementation of continuous improvement through a transparent plan for elements of the existing support base
• Document and Articulate technical concepts in a manner that can be understood by appropriate audiences.

• Salary: €70,000 to €80,000
• Annual Bonus
• Company Pension
• Company-funded healthcare
• Hybrid working
• Colleague Discount
• Wellness Initiatives
• Educational Assistance
• Paid Parental & Maternity leave
• Sick-pay
• Flexi-Wage - Choose how to budget your own pay!

We are an equal opportunity employer and value diversity at Woodies. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.