Site Wellness Lead at TP

Job Description:

Latest job information from TP for the position of Site Wellness Lead. If the Site Wellness Lead vacancy in Leinster matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at TP for the position of Site Wellness Lead below matches your qualifications.

Reporting to the Global Director of Operational Wellness, the Site Wellness Lead will plan, implement, and manage the complete wellness program for the assigned Trust & Safety account operation, at the assigned location.

This role is responsible for site wide governance of the wellness program, and third-party counsellors. Collaborating with multiple internal and external stakeholders to create effective strategies that raise awareness, educate, drive employee wellness, enhance mental health and keep people engaged.

Close collaboration will be required with various leaders throughout Teleperformance, including Global Wellness, Operations, Account management, HR, Recruitment, Training, and policy, among others. This role is client facing and requires presentation and data analytics ability.

Duties & Responsibilities

• Ensures that the Wellness program and associated Minimum Wellness Standard are implemented and maintained.
• Contributes to MBR, QBR and HBR meetings with internal and external stakeholders and partners.
• Lead and manage the team of 3rd party Counsellors in the delivery of their assigned responsibilities.
• Attends client meetings.
• Data gathering and analysis to measure effectiveness of the program content and initiatives.
• Maintains records, documentation, and reports for all wellness activities at site.
• Conducts monthly wellness audit and data review to ensure continued compliance with the Minimum Wellness Standards and client requirements.
• Manages client reporting requirements.
• Manages internal reporting requirements.
• Engages with stakeholders as required to seek feedback for continuous improvement of the wellness program and associated offerings.
• Partner with internal departments to ensure that the wellness program is integrated into the recruitment and onboarding program.
• Works with the global research team on all matters of wellness research.

Basic Qualifications & Experience

• Experience in managing Wellness for Trust & Safety/Content Moderation teams.
• Minimum bachelor's degree in psychology, counselling, or related field.
• Strong project management and problem-solving ability
• Team player with the ability to collaborate with multiple internal and external stakeholders (at all levels of the organization)
• Previous experience managing vendors.
• Ability to meet multiple demanding deadlines simultaneously.
• Excellent communication, presentation abilities and stakeholder management
• Strong organizational and analytical skills.
• Ability to be flexible, work creatively and analytically in a problem-solving environment.
• Proficiency in MS Office (Word, Excel, PowerPoint) required.

Competancies

• Collaboration and communication
• Information gathering and analysis.
• Stakeholder Management
• Problem Solving
• Leadership
• Planning and organizing (Project management)
• Delivering at pace

Job Info:

• Company: TP
• Position: Site Wellness Lead
• Work Location: Leinster
• Country: IE

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Site Wellness Lead at the office Leinster above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.