SME Persian at Teleperformance

Position	SME Persian
Posted	22 Jul 2026
Expired	21 Aug 2026
Company	Teleperformance
Location	Ireland \| IE
Job Type	Full Time

Job Description:

Latest job information from Teleperformance for the position of SME Persian. If the SME Persian vacancy in Ireland matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Teleperformance for the position of SME Persian below matches your qualifications.

Job DescriptionSME (Persian Speaking)\n

Are you ready to kick-start your career and take the next step in a dynamic, international environment? If you are passionate about quality standards, policy compliance, and delivering excellence — we’d love to hear from you!

\n Operational SME (Persian Speaking)

Salary - €44,351
\n Excellent benefits
\n Great internal growth Path

Onsite role

SME Is considered a tenured agent that supports and coaches team members while enforcing policies and balancing the need for efficiency. They will be the main liaison between training, quality, and operations.

\n Responsibilities to include but not be limited the following

Coach and mentor new hire ‘Agents’ during nesting phase on the floor
Provide Real Time support by resolving inquiries, coaching & mentoring with high quality, speed, empathy and accuracy to tenured Agents post onboarding phase. This includes, but not limited to: side-by-side coaching, Team Huddles, & RCA coaching.
Assist in the implementation and follow-through of corrective & preventive action plans for performance improvement focused on accuracy while balancing efficiency
Become and remain knowledgeable about Client products and community standards, and personally driven to be an effective advocate for our community by providing additional support for process and policy changes in collaboration with the training team (i.e. one-on-one, side-by-side, real time support, team huddles, etc).
Strong interpersonal skills, verbal and written communication skills and most importantly empathy
Display a strong bias to doing what’s right for our community in supporting Client's mission to #ShipLove
Investigate and resolve issues that are reported on Client such as requests for account support and reports of potentially abusive content
Enforce Client's Terms of Use by carefully monitoring reports of abuse on the site
Review production jobs in the agreed turnaround times and standards of quality

Recommended Qualifications:

Must be fluent Persian
Passion for providing 1:1 support to people with accuracy and empathy
Agreed upon minimum English language test score based on mutually agreed upon external English language test or acceptable approved equivalent
Agreed upon minimum language test score based on mutually agreed upon external English language test or acceptable approved equivalent for the language supported by each specific Agent in addition to English
Reasoning/analytical capabilities: Minimum score to be achieved in Vendor reasoning/analytical test – mutually to be agreed upon between both parties
Some degree of further education/college desirable, to be mutually agreed upon between both parties
Minimum of 2 years’ prior Operations experience in a shared services, Business Process Outsourcing environment or comparable service/process mgmt. environment combined with sufficient tenure (as per Vendor judgment) on the specific Client program to allow for program specific coaching/mentoring of new hires
High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported by each ‘Agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Client’s abuse standard policies and training materials
Preferred trust and safety experience

#LI-CW1

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Job Info:

Company: Teleperformance
Position: SME Persian
Work Location: Ireland
Country: IE

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information SME Persian at the office Ireland above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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