Customer Service Assistant at Intellect

Job Description:

Latest job information from Intellect for the position of Customer Service Assistant. If the Customer Service Assistant vacancy in Enniscorthy matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Intellect for the position of Customer Service Assistant below matches your qualifications.

Support Associate – Full Time – Office-based in Enniscorthy, Co. Wexford

Are you a tech-savvy communicator with a passion for customer service?Do you thrive in fast-paced environments where every interaction makes a difference?Ready to grow your career with one of Ireland's leading ICT providers?

Join a Legacy of Innovation

Our client is a well-established ICT services and solutions provider with over 40 years of excellence in innovation and customer service. They are currently seeking a Technical Customer Service Associate to join their Network Operations and Customer Support Centre in Enniscorthy, Co. Wexford.

As the first point of contact for support queries, you'll play a key role in delivering exceptional customer experiences through effective communication, service coordination, and technical problem-solving. You'll also contribute directly to business insights by generating reports that support service performance tracking, invoicing, and operational planning.

This role involves working closely with the technical teams in a more administrative/accounts-related capacity. It may not be suitable if you are specifically seeking a junior engineering position, but it offers excellent opportunities for career growth within service delivery management.

What You'll Be Doing

• Act as the first-line contact for customers via phone, email, or automated alerts
• Log, categorize, and assign tickets using service management tools
• Troubleshoot and resolve routine technical issues using documented procedures
• Manage ticket flow, priorities, and resource coordination in line with SLAs
• Maintain clear, professional communication with customers throughout the support lifecycle
• Generate service performance reports, support metrics, and invoicing data for chargeable tickets and maintenance contracts
• Monitor service levels and proactively identify potential capacity or performance issues
• Support the Support Centre Manager with project coordination, reporting, and general administration
• Champion the use of service management tools and best practices
• Ensure compliance with data protection, information security, and EHS standards

You'll Be a Great Fit If You Have:

• At least 1 year of experience in a customer-focused or technical support role
• A third-level qualification in a business or related discipline
• Strong IT skills, with experience using service management or ERP systems preferred
• Fluent spoken and written English, with excellent communication skills
• A methodical, detail-oriented approach to troubleshooting and reporting
• Previous experience generating reports is a plus

What You Bring to the Team

• A professional, customer-centric approach
• A positive, proactive attitude and a collaborative mindset
• Confidence in taking ownership of tasks and workflows
• A desire to learn, grow, and contribute to process improvement
• Analytical thinking and the ability to turn service data into actionable insights

What's in It for You

• Competitive salary and company pension scheme
• Access to a free financial advice service
• Life assurance and a comprehensive wellness programme including EAP
• Sponsored training and ongoing professional development opportunities
• Regular team-building events and company-wide initiatives
• Flexible lifestyle days and 3 paid volunteer days per year
• The opportunity to build valuable reporting and data analysis skills that support business decision-making

Job Types: Full-time, Permanent

Pay: €28,000.00 per year

Benefits:

• Bike to work scheme
• Company pension
• Employee assistance program
• On-site parking

Application question(s):

• Are you available to work full-time, on-site in Enniscorthy, Co. Wexford — Monday to Friday, 9:00 to 17:30? Please note that this schedule is non-negotiable.
• Please note that this role involves working closely with the technical teams in a more administrative/accounts-related capacity. It may not be suitable if you are specifically seeking a junior engineering position, but it offers excellent opportunities for career growth within service delivery management. Are you happy to proceed?

Experience:

• customer service: 1 year (preferred)

Work authorisation:

• Ireland (required)

Location:

• Enniscorthy, CO. Wexford (preferred)

Work Location: In person

Job Info:

• Company: Intellect
• Position: Customer Service Assistant
• Work Location: Enniscorthy
• Country: IE

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Assistant at the office Enniscorthy above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.