Latest job information from Cross Border Talents for the position of Multilingual Marketing Customer Support Specialist - Lisbon / On Site. If the Multilingual Marketing Customer Support Specialist - Lisbon / On Site vacancy in Galway matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Cross Border Talents for the position of Multilingual Marketing Customer Support Specialist - Lisbon / On Site below matches your qualifications.
We are hiring Marketing Customer Support Specialists to support advertisers using digital advertising products. This role is ideal for professionals who combine paid advertising expertise with a strong customer service mindset, operating in a structured, KPI-driven environment.
Working Hours & Shifts
Initial phase (12-hour coverage):
Monday–Sunday | 07:00–19:00
Two shifts:
07:00–16:00
10:00–19:00
Later phase (to be confirmed by the client):
24/7 operation, Monday–Sunday
Rotative shifts
2 rotative days off
Key Responsibilities
Support advertisers running paid digital advertising campaigns
Handle end-to-end product troubleshooting via email and chat
Assist with campaign setup, optimization, and performance inquiries
Collaborate with internal Product Operations and Engineering teams
Drive customer satisfaction across the full case lifecycle
Ensure adherence to SLAs, productivity targets, and quality KPIs
Proactively identify initiatives to improve service quality and user experience
Educate advertisers on product features and common issue types in partnership with internal specialists
What We're Looking For
Mandatory experience in paid campaign management
Degree in Marketing or a related field
Hands-on experience in Digital Marketing
Experience in a Contact Centre or Advertising Tech service program
Strong knowledge of social media platforms and digital advertising fundamentals
Excellent communication and customer service skills
Ability to work independently and as part of a team
Compensation & Benefits
Base salary: €920 gross × 14 months
Complexity bonus: €40 gross × 11 months
Meal allowance: €7.63 per working day
Health insurance: from day 1 (employee contribution applies; free after 6 months)
Welcome bonus: paid in 12 monthly instalments during the first year
Conditional on maintaining <6% unjustified absenteeism
Not considered part of fixed salary
Job Info:
Company: Cross Border Talents
Position: Multilingual Marketing Customer Support Specialist - Lisbon / On Site
Work Location: Galway
Country: IE
How to Submit an Application:
After reading and understanding the criteria and minimum qualification requirements explained in the job information Multilingual Marketing Customer Support Specialist - Lisbon / On Site at the office Galway above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
THIS JOB POSTING HAS EXPIRED (Over 30 days ago).
Please search for the latest job opportunities on our
Homepage.
Desc: Galway County Council is seeking a Senior Executive Planner in Galway County to work with the Senior Management Team and Elected Members to deliver the full range of services, implement local policy d...
Desc: Location: Galway (onsite 3 days a per week)I am looking for an IT Project Manager to deliver technically focused projects across infrastructure, systems and technology change. This is a hands-on deliv...
Desc: The job Join Deliveroo as a food delivery driver. All you need is a bicycle or scooter to make your deliveries from local restaurants to hungry clients in your area. Start this flexible job now and c...
Desc: The job Join Deliveroo as a food delivery driver. All you need is a bicycle or scooter to make your deliveries from local restaurants to hungry clients in your area. Start this flexible job now and c...