Multilingual Marketing Customer Support Specialist - Lisbon / On Site at Cross Border Talents

Position Multilingual Marketing Customer Support Specialist - Lisbon / On Site
Posted 11 Feb 2026
Expired 13 Mar 2026
Company Cross Border Talents
Location Galway | IE
Job Type Full Time

Job Description:

Latest job information from Cross Border Talents for the position of Multilingual Marketing Customer Support Specialist - Lisbon / On Site. If the Multilingual Marketing Customer Support Specialist - Lisbon / On Site vacancy in Galway matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Cross Border Talents for the position of Multilingual Marketing Customer Support Specialist - Lisbon / On Site below matches your qualifications.

Languages: Arabic | Brazilian Portuguese | Spanish
Location: Lisbon, Portugal (On-site / Hybrid / Remote*)
Salary:€920 gross × 14 months + €40 complexity bonus × 11 months
Contract: Full-time | Permanent

How to Apply

Send your CV to or Use Application Form

We are hiring Marketing Customer Support Specialists to support advertisers using digital advertising products. This role is ideal for professionals who combine paid advertising expertise with a strong customer service mindset, operating in a structured, KPI-driven environment.

Working Hours & Shifts

Initial phase (12-hour coverage):

  • Monday–Sunday | 07:00–19:00
  • Two shifts:

    • 07:00–16:00
    • 10:00–19:00

Later phase (to be confirmed by the client):

  • 24/7 operation, Monday–Sunday
  • Rotative shifts
  • 2 rotative days off
Key Responsibilities
  • Support advertisers running paid digital advertising campaigns
  • Handle end-to-end product troubleshooting via email and chat
  • Assist with campaign setup, optimization, and performance inquiries
  • Collaborate with internal Product Operations and Engineering teams
  • Drive customer satisfaction across the full case lifecycle
  • Ensure adherence to SLAs, productivity targets, and quality KPIs
  • Proactively identify initiatives to improve service quality and user experience
  • Educate advertisers on product features and common issue types in partnership with internal specialists
What We're Looking For
  • Mandatory experience in paid campaign management
  • Degree in Marketing or a related field
  • Hands-on experience in Digital Marketing
  • Experience in a Contact Centre or Advertising Tech service program
  • Strong knowledge of social media platforms and digital advertising fundamentals
  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
Compensation & Benefits
  • Base salary: €920 gross × 14 months
  • Complexity bonus: €40 gross × 11 months
  • Meal allowance: €7.63 per working day
  • Health insurance: from day 1 (employee contribution applies; free after 6 months)
  • Welcome bonus: paid in 12 monthly instalments during the first year

    • Conditional on maintaining <6% unjustified absenteeism
    • Not considered part of fixed salary

Job Info:

  • Company: Cross Border Talents
  • Position: Multilingual Marketing Customer Support Specialist - Lisbon / On Site
  • Work Location: Galway
  • Country: IE

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Multilingual Marketing Customer Support Specialist - Lisbon / On Site at the office Galway above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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