Office Administrator

Communications Administrator

Apex Services and Queen of Clean Services Ltd and Queen of Clean Laundry ltd .

Communications Administrator

Apex Services and Queen of Clean Ltd. Apex Services and Queen of Clean Ltd. are delighted to offer an exciting opportunity to join our expanding team. The role of Communications Administrator is a diverse position, with the opportunity for future career development within our multifaceted organization.

Core Competencies

• Build an environment of trust and encouragement that supports employees and fosters their ideas and cooperation.
• A passion for providing excellent customer service & guest services within the accommodation and service sector.
• Excellent organizational and time management skills, with the ability to handle multiple tasks simultaneously.

Core Responsibilities

• Filter all communications feeding into the organization across three companies via phone, email, and various communication platforms.
• Manage IT-based tasks such as scheduling cleaning tasks, managing bookings, and general guest services.
• Keep property and client information up to date and make adjustments when required.
• Liaise with contractors to ensure maintenance and cleaning tasks are completed in a timely manner.
• Ensure inventory levels are adequate in both quantity and quality.
• Monitor payments, deposits, and refunds as they occur.
• Handle customer complaints when necessary and in a timely manner.
• Enforce adherence to regulations and quality standards.
• Ensure all records are kept properly and consistently.

Secondary Responsibilities

• Submit weekly progress reports (both in arrears and in advance) for works completed.
• Work with management to plan weekly and monthly maintenance plans/programs for each property.
• Monitor issues raised and follow up with appropriate actions, both internally and with contracted trades/cleaning contractors.

Specific Tasks

• Collect check-in information from guests prior to their arrival.
• Handle guest inquiries and complaints via phone or email.
• Respond to guest feedback and reviews on social media platforms and travel websites.
• Maintain accurate records of guest information, including contact details and special requests.
• Coordinate with other departments, such as housekeeping and maintenance, to ensure guest needs are met.
• Manage reservations and cancellations, and update the availability calendar.
• Provide guests with information about local attractions, events, and activities.
• Keep up-to-date with changes to policies and procedures, and communicate these changes to guests as necessary.

Work Schedule

• Working Hours: Monday to Friday, 9:00 AM - 5:30 PM (hours may vary slightly to suit business needs).
• relevant Training & Development Courses paid for or a contribution may be made towards career advancement relevant to company goals .

Remuneration

• Salary: starting at 30k- 35k per year - negotiable depending on experience and additional qualifications - reviewed after 6 month probationary period

Job Type: Full-time

Pay: €30,000.00-€35,000.00 per year

Benefits:

• Employee discount
• On-site parking
• Store discount

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Education:

• Advanced/Higher Certificate (required)

Experience:

• System administration: 1 year (required)
• Office ADMIN: 1 year (required)

Language:

• fluent English (required)

Work authorisation:

• Ireland (required)

Location:

• Galway, CO. Galway (required)

Work Location: In person

Expected start date: 14/04/2025