Event IT Support Technician

Events IT Support Technician

The Exam Centre, Irelands Premier venue for delivering Computer Based and Paper-based exams are looking for an Event IT Support Technician to join our expanding team to assist with the smooth delivery and operation of Computer/Paper Based Exam Events in Dublin and at various venues across the country providing an exceptional customer experience.

Key Responsibilities

Work with the Events Manager and Technical Director ensuring all events are successfully supported.

Assist with the delivery, set up, preparation and tear down of computer equipment in venues in Dublin and countrywide.

Act collaboratively with event hosts before, during and after events.

Installation, maintenance, updating and deployment of Windows 10/11 PCs and Windows 2016/2019 Server environments in our sites across Ireland, ensuring optimal performance.

Assist with the setup and maintenance of network equipment, including Routers and Switches ensuring our network infrastructure is secure, running smoothly, and appropriately backed up.

Troubleshooting and resolving computer problems, including network connections, printer issues, software updates, and hardware failures.

Coordinate the installation of devices with appropriate vendors.

Assist with maintaining the Head Office stores and all equipment on site under the direction of the Technical Director.

Provide remote, email and telephone support and troubleshooting to our installation sites.

Maintain a stock inventory system.

Adhere to strict IT policies and standards.

Assist in any ad hoc requests made by the Technical Director and Managing Director in line with the delivery of exam events.

It will be necessary to work alternative hours, shift patterns or unsociable hours, including some weekends from time to time. Allowances will be made for any extra hours worked.

Person Specification

Keen to develop within the workplace, spending time supporting a multidisciplinary team gaining knowledge and expertise.

Ability to work collaboratively as part of a team to solve problems with professionalism and a service focused approach.

Have an interest in IT Practices and Technologies, Event Management and Customer Service.

Good communication and interpersonal skills with a strive for excellence in what you do.

Adaptable to work to requests and projects that may vary from day to day.

Ability to work as part of a team is essential, but also capable of working independently on own initiative at times.

Educational Requirements

Leaving Certificate or equivalent. A+, / Network+, Windows qualifications.

Experience Required

Minimum of 2 years experience in an IT role.

Necessary Requirements

Fluent English

Full Irish/European Clean Driving Licence required and essential.

Please advise that you are over 25 as this is required in order to be insured on our company vehicles.

Working Hours & Benefits

36.5 hours per week.

Training opportunities to enhance your skills.

Job Type: Full-time

Pay: €32,000.00-€34,000.00 per year

Benefits:

• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Ballymount, Dublin, CO. Dublin D12 FX45: reliably commute or plan to relocate before starting work (required)

Education:

• Leaving Certificate (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)
• CompTIA A+ (preferred)
• CompTIA Network+ (preferred)

Work Location: In person

Reference ID: EventCrew