Customer Experience Advisor

Position: Customer Experience Advisor

• Full Time - Permanent
• Monday to Friday (8.30am - 5.00pm)
• Location - Office based role in SONAS HQ, Ballycoolin, Dublin 15
• Salary - from €30,000, depending on experience

Are you a Customer Experience Advisor who gets a kick out of every time you make a customer happy? Would you like to work in a CX environment where you get to think for yourself and no two days are the same?

About SONAS:

SONAS Bathrooms is a leading brand and manufacturer of high-quality bathroom products. We are dedicated to innovation, design excellence, and customer satisfaction. We are a business that is deeply committed to excellence in everything it does for customers, consumers, and employees alike. We are very proud to have received Deloittes ‘Best Managed Companies award every year since 2019.

Our core values which guide our actions are Support, Openness, New Thinking, Ambition, and Sustainability. Our Vision is to be the brand that inspires you to reimagine bathrooms. Our Mission is to create long lasting, stylish and sustainable products, expertly crafted; and supported with exceptional customer service.

About The Role:

As Customer Experience Advisor you will be one of the main contact points for any customer queries from our retail network in Ireland and the UK.

You will be a member of a team who are committed to finding solutions for our customers, supported by other CX team members and your allocated Area Sales Manager. We always ensure our customers receive excellent service and support, and that they enjoy doing business with us.

Role Responsibilities

· Processing of customer sales orders, confirming order price and delivery dates and the agreed turnaround time.

· Following up on estimated arrival times from the purchasing team and advising customers with updates.

· Managing back orders to strict deadlines.

· Dealing with all customer queries in a timely and professional way.

· Supporting the customer service, technical support and showroom teams with other customer requirements when necessary.

· Promoting products and offering alternatives that will benefit our customers.

· Supporting and liaising with purchasing on the order/sales trends of customers for forecast/budgetary purposes.

· Maintaining excellent customer relationships.

· Building and maintaining excellent product knowledge.

· Ensuring effective communication with all departments

· Liaising closely with the warehouse and finance teams on outgoing orders and customer returns.

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Required Knowledge, Skills and Experience

· A minimum of 1 years experience in Customer Service role

· Good working knowledge of Microsoft office programs (Word and Outlook)

· Demonstrate ability to work within a high performing team and business

· Excellent communication skills and fluent in English, both verbal and written

· Strong attention to detail

· Flexible in your approach and excellent at solving problems

· Customer focused, with a drive to ensure the best experience possible

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What We Offer:

· Competitive salary

· 23 days annual leave

· Pension Scheme

· Employee Assistance Programme

· Opportunities for professional growth and training.

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SONAS is known for its unique culture with strong company values which places our people, customers and business stakeholders at the heart of what we do. SONAS Bathrooms is an Equal Opportunities Employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, or political opinion. We base all our employment decisions on merit, job requirements and business needs.

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How to Apply: Interested candidates are invited to submit their CV

Job Type: Full-time

Pay: From €30,000.00 per year

Additional pay:

• Yearly bonus

Benefits:

• Bike to work scheme
• Company events
• Employee assistance program
• Employee discount
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person

Reference ID: SONASCX

Information :

• Company : SONAS Bathrooms
• Position : Customer Experience Advisor
• Location : Dublin, County Dublin
• Country : IE