WPEP - Service Desk Assistant at Innovate Skillsource Ltd.

Job Description:

Latest job information from Innovate Skillsource Ltd. for the position of WPEP - Service Desk Assistant. If the WPEP - Service Desk Assistant vacancy in Gorey matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Innovate Skillsource Ltd. for the position of WPEP - Service Desk Assistant below matches your qualifications.

INNOVATE is an established ICT Services company based in Co. Wexford, delivering secure, modern, and resilient IT infrastructure solutions to organisations across Ireland. We are currently offering a training and work experience opportunity through the Work Placement Experience Programme (WPEP) for a Service Desk Assistant to join our team.

This role is designed for individuals who are eager to learn and develop skills in IT service delivery and customer support. No prior experience is required structured training and mentoring will be provided, including the option to complete the QQI Work Experience Module.

As a Service Desk Assistant, you will be trained to become the first point of contact for customer support queries. You'll learn how to log and triage tickets, coordinate with engineers, and ensure customer expectations are met with professionalism and care.

• Answer incoming support calls and log tickets using ConnectWise
• Acknowledge and provide first-level support across various IT disciplines
• Coordinate with engineers to ensure timely resolution of customer issues
• Monitor ticket queues and escalate as needed to meet service levels
• Assist with scheduling and dispatching engineers for onsite and remote support
• Maintain accurate documentation of service activities and communications
• Provide call-back support during busy periods
• Shadow engineers to gain exposure to Level 1 troubleshooting and IT fundamentals

To check your eligibility for the WPEP programme, please visit:

Participants will receive formal and informal training in:

• IT service desk operations and ticketing systems
• Customer care and communication
• Team collaboration and coordination
• Exposure to core IT concepts including infrastructure, networking, and cybersecurity

Job Info:

• Company: Innovate Skillsource Ltd.
• Position: WPEP - Service Desk Assistant
• Work Location: Gorey
• Country: IE

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information WPEP - Service Desk Assistant at the office Gorey above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.