Quality Assurance Management Analyst at Accenture

Job Description:

Latest job information from Accenture for the position of Quality Assurance Management Analyst. If the Quality Assurance Management Analyst vacancy in Dublin matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Accenture for the position of Quality Assurance Management Analyst below matches your qualifications.

We are seeking a Quality Analyst that helps with driving continuous improvements to quality processes, identifying gaps, spotting trends and sharing improvement insights. The Quality Analyst will conduct quality review on content processed by sales reps and will provide feedback and coaching to reps that have error trends or have been incurring errors above the normal range.

Key Duties and Responsibilities

• Review quality samples agreed upon by the client and Accenture
• Perform analysis on quality trends and flag quality related risks to the project leadership
• Provide feedback to sales reps to follow approved guidelines, procedures, processes in a consistent way
• Conduct root cause and other data analysis
• Act as liaison with Managers and Sales Managers to ensure consistent quality measurements throughout the operation
• Be proactive and suggest improvements that drive individual and team results
• Participate as project team member in problem prevention and continuous improvement projects
• Provide QA progress reports to Quality Lead
• Conduct QA evaluations per client requirements
• Conduct coaching sessions and training refreshers as required
• Analyze Satisfaction Survey results recommend improvement efforts
• Act as Subject Matter Expert SME for QA evaluations
• Contribute to the QA Team's development and share knowledge within the team
• Administer the QA issue repository and ensure all escalations are properly addressed
• AD hoc QA projects as required

• Language proficiency in English and Dutch
• Experience in Salesforce or other CRM tools
• Tech savvy with an affinity for emerging technology, particularly online marketing technology and ability to learn quickly and maintain current, comprehensive knowledge of the top verticals, Pinterest products, and key trends
• Excellent communication and presentation skills
• Proficiency with Google's G suite collaboration and presentation tools
• Intermediate knowledge of Google Sheets Formulas and Functions
• Good interpersonal skill/client interfacing

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Job Info:

• Company: Accenture
• Position: Quality Assurance Management Analyst
• Work Location: Dublin
• Country: IE

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Quality Assurance Management Analyst at the office Dublin above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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