WPEP L1 Support Technician at Innovate Skillsource Ltd.

Job Description:

Latest job information from Innovate Skillsource Ltd. for the position of WPEP L1 Support Technician. If the WPEP L1 Support Technician vacancy in Gorey matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Innovate Skillsource Ltd. for the position of WPEP L1 Support Technician below matches your qualifications.

Training to become an L1 Helpdesk Engineer, the participant will learn various tasks including using Ticketing Software to answer Support Calls, log activity tickets and provide first level support. The participant will also develop customer care skills, learn how to ensure customer expectations are met, and enjoy learning about different aspects of Technical Support.

The participant will be trained in the following:

- How to answer incoming support calls and log all tickets in the ConnectWise system

- How to acknowledge and provide first level support for all new calls in ConnectWise

- How to provide first level support to our existing customer base remotely across all disciplines

- How to ensure that customer expectations are met or exceeded

- How to work on scheduled calls as assigned by the service coordinator

- How to provide call back support for overflow calls during busy periods

Accredited and/or sector recognised training will be provided to support your placement. Participants are eligible to participate in the WPEP QQI Work Experience Module which was developed by the Education & Training Boards in collaboration with the Department of Social Protection. This optional module will fulfil your accredited training requirements for the WPEP.

Formal Training:
- Answer incoming support calls and log all tickets in the ConnectWise system
- Acknowledge and provide first level support for all new calls in ConnectWise
- Provide first level support to our existing customer base remotely across all disciplines
- Ensure that customer expectations are met or exceeded
- Work on scheduled calls as assigned by the service coordinator
- Provide call back support for overflow calls during busy periods
Informal Training:
- Communication skills
- Teamwork

Job Info:

• Company: Innovate Skillsource Ltd.
• Position: WPEP L1 Support Technician
• Work Location: Gorey
• Country: IE

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information WPEP L1 Support Technician at the office Gorey above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.