Latest job information from Permanent TSB for the position of Customer experience champion - skibbereen. If the Customer experience champion - skibbereen vacancy in Dublin matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Permanent TSB for the position of Customer experience champion - skibbereen below matches your qualifications.
PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in `in branch and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Responsibilities: Support in the day to day operation of customer service within the branch. Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. Take ownership and deal with customer queries in an effective, professional and compliant manner. Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. Adopt a prompt and customer centred response to leads passed from Open24 to maximise new business opportunities from customer base. Requirements: Essential QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment (where MCC) Desired Excellent knowledge of all retail finance product, processes and procedures Significant experience in financial services This is a 24 month fixed term contract, based in Skibbereen (onsite). Is this you? Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.
After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer experience champion - skibbereen at the office Dublin above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
THIS JOB POSTING HAS EXPIRED (Over 30 days ago).
Please search for the latest job opportunities on our
Homepage.
Desc: Solance is looking for an Operations Analyst based in Dublin, Ireland, to support customer onboarding and ensure excellent service delivery. The ideal candidate will be analytical and detail-oriented,...
Desc: BenefitsFree employee meals on duty50% Off F&B in all properties€ / £60 employee rate on rooms for all Dalata owned hotels30% off the Friends & Family rateExtra AL day for every year worked (5 extra d...
Desc: Radius Limited is seeking a Telecoms Business Development Manager in Dublin, Ireland, to identify and secure new business opportunities. The successful candidate will drive revenue growth and build la...
Desc: PwC Ireland is seeking a Senior Associate for a company secretarial role within the Entity Governance and Compliance team. In this dynamic position, you will provide governance services across a range...
Desc: PrepayPower Ltd in Dublin is seeking a Field Sales Representative to generate new customer leads through face-to-face sales. The role involves promoting our products and building customer relationship...