Job Description:
Latest job information from Flogas Ireland for the position of Customer Loyalty Manager. If the Customer Loyalty Manager vacancy in Ireland matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Flogas Ireland for the position of Customer Loyalty Manager below matches your qualifications.
About the role
The Customer Loyalty Manager is responsible for developing and delivering customer loyalty, rewards, and engagement initiatives that strengthen customer relationships, improve retention, and enhance long-term customer value across both residential and B2B audiences. The role will lead the evolution of the Flogas loyalty proposition, creating meaningful customer experiences through rewards programmes, partnerships, events, and engagement initiatives that align with wider commercial and marketing objectives. Working cross-functionally with Marketing, Digital, Commercial, and Customer teams, the role plays a key part in shaping how customers interact with and experience the Flogas brand.
Key Responsibilities Loyalty Strategy & Programme Development
- Develop & evolve a clear approach to customer loyalty & engagement across residential & B2B audiences
- Lead the relaunch and ongoing development of the Flogas rewards programme for residential customers
- Own the strategic development and management of an end-to-end customer loyalty programme, from proposition design through to optimisation
- Define and implement structured engagement programmes for SME and large commercial customers
- Identify opportunities to increase retention, engagement and long-term customer value
- Ensure loyalty initiatives are aligned with overall marketing and commercial strategy
Customer Engagement & Experience
- Design and deliver initiatives that create meaningful, relevant and value-led customer interactions
- Develop engagement plans across key customer moments, supporting a connected overall experience
- Ensure loyalty & engagement activity complements lifecycle communications & marketing campaigns
- Contribute to improving how customers perceive and interact with the Flogas brand.
- Lead and support the development of a customer NPS programme.
- Analyse NPS data, customer insights, and feedback trends to identify improvement opportunities and reduce customer churn
Rewards & Partnerships
- Develop and manage a portfolio of rewards, offers & partner initiatives that deliver real value to customers
- Identify and establish relevant partnerships to strengthen the overall loyalty proposition
- Ensure all rewards and benefits are commercially viable and aligned to brand positioning
- Continuously evolve the programme based on customer needs and performance insights
Events, Experiences & Activation
- Own the planning and support the delivery of customer-facing events and engagement initiatives across B2B and residential segments
- Deliver strategic thought leadership events, customer briefings, webinars and partner activations in partnership with the B2B team
- Create opportunities to engage customers beyond core product offering
- Ensure all events and activations are well executed, commercially aligned and reflective of brand standards
Performance & Optimisation
- Define and track KPIs for loyalty and engagement initiatives
- Measure impact on retention, engagement and customer value
- Use insights and feedback to continuously improve programmes and activity
- Identify opportunities to scale and enhance engagement over time
Collaboration & Cross-Functional Alignment
- Work closely with Marketing, Digital and Commercial teams to align loyalty activity with campaigns and business priorities
- Partner with the Customer Value Manager to ensure a joined-up approach to customer engagement
- Collaborate with Partnerships & Activations specialist where relevant to maximise impact
- Ensure consistency across all customer-facing initiatives and touchpoints
Governance & Best Practice
- Ensure all loyalty and engagement activity aligns with brand guidelines and regulatory requirements
- Maintain a consistent and professional standard across all customer interactions
- Stay up to date with best practice in loyalty, engagement and customer experience
Key Performance Indicators (KPIs)
- Customer retention and engagement levels
- Participation and uptake of loyalty and rewards programmes
- Impact on customer lifetime value
- Event and engagement programme effectiveness
- Quality and consistency of customer experience initiatives
- Compliance with brand and regulatory standards
- Customer retention rate
- Customer satisfaction (NPS)
Ideal Candidate Profile
We are seeking a commercially minded and customer-focused loyalty professional with 5+ years' experience in loyalty, customer engagement, or customer marketing roles. The ideal candidate will have proven experience managing end-to-end loyalty or rewards programmes, from strategy and proposition development through to delivery, optimisation, and performance measurement. They will bring a strong understanding of customer behaviour, retention, and lifetime value, with the ability to develop innovative, customer-centric engagement initiatives that drive measurable business impact. Experience developing customer value propositions, rewards, partnerships, and engagement programmes is essential, alongside the ability to collaborate effectively across marketing, commercial, digital, IT, and partnership teams. Experience within utilities, telecoms, financial services, or other subscription-based industries would be advantageous. The successful candidate will be commercially aware, highly collaborative, and driven by continuous improvement, with a passion for delivering best-in-class customer experiences. A master's degree in marketing, Digital, Business, or a related discipline is desirable.
Benefits
- Competitive Salary
- Annual Bonus
- Defined Pension Contribution
- Healthcare
- Staff discounts
- Hybrid work options (role dependant)
- Paid family leave
- Work from abroad policies
- Health and Wellbeing Supports
- Learning and Development
- Career Advancement is important to us in Flogas. All our roles are advertised internally, and we encourage internal progression right across the business.
Flogas is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.
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Job Info:
- Company: Flogas Ireland
- Position: Customer Loyalty Manager
- Work Location: Ireland
- Country: IE
How to Submit an Application:
After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Loyalty Manager at the office Ireland above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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