Latest job information from Eurofins Biomnis Ireland Limited for the position of Pre analytics administrator. If the Pre analytics administrator vacancy in Dublin matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.
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Eurofins Biomnis is the leading independent provider of medical laboratory testing services in Ireland. We are part of the Eurofins Scientific Group. We are now recruiting for a: Pre Analytics Administrator We are currently seeking to recruit a Pre Analytics Administratorto join our Pre Analytics Department (Sample Reception)in Eurofins Biomnisin Sandyford, Dublin 18. We are looking for an ambitious, highly organised professional, passionate about going the extra mile to resolve a problem, and looking to grow their career with us. If you have excellent attention to detail abilities, a dedicated team player with strong organisation and communication skills, driven by deadlines, join us and help continue the development of your career and of our company. Training and development support will be given to you to help your progression within the organisation. What we offer: You will receive an overall benefits package, including: Financial Security Pension Scheme Life Assurance Income Protection Annual Bonus Scheme Company Credit Union Scheme Long Service Award Scheme Health & Wellbeing Health Insurance Paid Sick Leave Employee Assistance Programme (EAP) Career Development Higher Education Policy Lifestyle & Perks Bike to Work Scheme Tax Saver Travel Scheme Eurofins Employee Referral Programme In the spirit of supporting and improving the health and well-being of our employees, building resilience, confidence and compassion through education and activities, our "Wellbeing Committee" was founded. "The Wellbeing Committee" plans activities, promotes participation, represents employees from all organizational levels, and creates and maintains open lines of communication between wellness committees and employees. Were a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career. Working hours: 39 hours p/w This is not a remote role. The purpose of the role is to deal with all Pre-Analytical queries, with direct communication with clients including Hospital Staff, GPs and Surgery staff regarding internal queries. To ensure a first-class experience of our service for clients and colleagues by Investigating and resolving non-conformances. Summary of Specific Tasks Deal with all queries to include Client Services, Referrals and Laboratory. Direct communication with all clients including Hospital Staff, GPs and Surgery staff regarding internal queries. Investigate and resolve non-conformities from Eurofins Biomnis France International Support team and other external partner laboratories to ensure a first-class experience of our service for our clients and your colleagues. Administer and resolve all amendments/ Fin-queries/Lab-queries. Provide support for Client Service requests and ensure best service to our Clients. Log all Service Requests on Eurofins Biomnis CRM software system, ensure the action required is taken to fully resolve the enquiry and close off on CRM. Liaise with colleagues in other departments and referral laboratories to ensure a full service is provided to meet all the client needs. Actively liaise between the Laboratory, Client Services, Technical Supervisor, and or clients, to notify them of any critical patient information ranging from unusual results, to problematic specimens. Cover of Pre-Analytic Department duties where there is annual leave or other lack of cover. Escalate issues as required to the Technical Supervisor and Client Services Manager and keep updated of any relevant Client issues. Generate KPI report on a monthly basis. Recognise and alert the Technical Supervisor of any unusual trends in client calls. Requirements for the Role Education Leaving Certificate or Equivalent Experience Direct communication with clients particularly hospital, GP/surgery staff an advantage. Experience with KPIs also an advantage. Previous experience of a CRM system an advantage. Skills & Abilities Excellent administration skills. Attention to detail. Can do attitude, willing to go the extra mile to resolve all issues. Experience in customer care. Proven problem solver. Your data As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. Eurofins Biomnis is an Equal Opportunities Company Skills: Medical terminology Strong Organisational Skills Excellent Administration Skills Teamplayer Flexability Customer Care Problem Solver Benefits: Pension Health Insurance Income Protection Group Life Assurance Annual Performance Bonus Higher Education Policy Employee Assistance Programme (EAP)
Job Info:
Company: Eurofins Biomnis Ireland Limited
Position: Pre analytics administrator
Work Location: Dublin
Country: IE
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