Operations manager at Marketing People Ltd

Job Description:

Latest job information from Marketing People Ltd for the position of Operations manager. If the Operations manager vacancy in Dublin matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Marketing People Ltd for the position of Operations manager below matches your qualifications.

The opportunity This is a rare chance to join the leadership team of a long-established, profitable IT services business at a pivotal stage of growth. Youll have real ownership of people, process, budget, and client outcomes with the full backing of a leadership team that believes in developing its people as much as its clients. Our client delivers market-leading solutions in cybersecurity, IT outsourcing, and business continuity. Their reputation is built on exceptional service and high client retention. They now need a sharp, people-first Operations Manager to take the function to the next level. What Youll Own Oversee and optimise the service desk and project delivery to ensure world-class IT support. Identify service gaps, implement corrective actions, and drive continuous service improvement. Oversee the development and improvement of internal processes and systems. Manage the operational SLI (Service Leadership Index) Operational Maturity programme. Build and maintain strong client relationships, ensuring their IT needs are understood and met. Act as the escalation point for client complaints and issues, ensuring successful resolution. Ensure all projects are delivered to the highest degree of client satisfaction. Lead recruiting, training, and management of the Operations Team, including capacity planning. Own the operations budget, manage third-party costs, and track gross margins to ensure team profitability. Serve on the leadership team, contributing directly to overall company strategy. Lead the technical strategy and develop new products and services aligned with emerging market trends. What Youll Bring Proven experience leading and managing a small technical team. Minimum 3 years operating in a B2 B professional services or consulting environment. Strong problem resolution and negotiation skills. Excellent planning, time management, decision-making, and organisational skills. Outstanding communication and interpersonal skills with a client-focused mentality. Results-oriented you build environments of accountability and consistent delivery. Experience evaluating technology and developing strategic technology roadmaps. Location: Dublin Salary: Competitive Package Job Ref:9565 EK Skills: It Management Operations Benefits: Work From Home

Job Info:

• Company: Marketing People Ltd
• Position: Operations manager
• Work Location: Dublin
• Country: IE

How to Submit an Application:

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