Watch Coordinator at Réalta Associates

Job Description:

Latest job information from Réalta Associates for the position of Watch Coordinator. If the Watch Coordinator vacancy in Leinster matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Réalta Associates for the position of Watch Coordinator below matches your qualifications.

Watch Coordinator (Back-of-House)

€35,000+ DOE / Bonus / Pension / Holidays

Full-time / Immediate start / Dublin City Centre

Join a prestigious luxury retailer renowned for premium timepieces (Rolex, Patek Philippe, OMEGA, TAG Heuer and more). We're hiring a Watch Coordinator to sit back-of-house, linking Customer Service and the Workshop so every repair, adjustment and engraving runs like clockwork.

As they are a Luxury Retailer, weekend availability would be required. They have a 5 day / 37.5 hr week, and rotate the occasional weekend.

The role

• Own the repair/adjustment workflow: book-ins, job cards, engraving requests, links/batteries/straps, and quality checks.
• Rolex repair coordination: take end-to-end ownership of inbound/outbound Rolex repairs, ensuring brand standards and compliance.
• Parts management: check and track parts availability; raise and follow up on orders for the watch department/workshop to ensure sufficient supply.
• Estimates & documentation: prepare accurate estimates/quotes; send for approval; capture all notes in Excel and brand databases (incl. Rolex systems).
• Customer updates: provide clear, professional written updates on progress, ETAs, approvals and completions.
• Completions: issue collection/dispatch notifications with a concise summary of work performed.
• Records & reporting: maintain immaculate Excel/CRM records (serial numbers, reference/model codes, repair order numbers, service notes, warranty status, costs); compile weekly workshop progress reports for store and senior management.
• Liaison: work closely with watchmakers/technicians daily to progress jobs and hit SLAs; maintain constructive relationships with Rolex and other brand teams.
• Standards: uphold luxury service and brand policies across every touchpoint.

About you

• Exceptional attention to detail and ownership mindset.
• Fluent in Excel (filters, lookups; pivot-level comfort preferred) and confident with databases/CRMs.
• Excellent written communication—polite, concise, customer-ready.
• Calm, organised and deadline-driven in a fast, premium environment.
• Nice-to-have: genuine interest in watches (you know your links from your lugs).

Useful backgrounds

• Watch/Jewellery workshop or coordinator roles.
• Customer Service roles with strong written comms and case ownership.
• Experience in other luxury watch/jewellery retailers.

What's on offer

• €35,000+ (DOE) + bonus, pension, paid holidays, and additional benefits.
• Work with iconic brands and expert watchmakers.
• Immediate start available.

Job Type: Full-time

Pay: From €35,000.00 per year

Benefits:

• Bike to work scheme
• Company events
• Company pension
• Employee discount
• Store discount

Work Location: In person

Job Info:

• Company: Réalta Associates
• Position: Watch Coordinator
• Work Location: Leinster
• Country: IE

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Watch Coordinator at the office Leinster above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.