Manager, EMEA Presales & Solutions Engineering Team (German Bilingual)

Laserfiche is seeking a dynamic Pre-Sales Engineering Manager to lead and optimize our EMEA pre-sales team. In this role, you will oversee technical professionals across various career paths, ensuring resource allocation aligns with strategic business goals. You will play a crucial role in managing high-impact implementation projects, reviewing Statements of Work (SOWs), and resolving escalations while maintaining strong customer relationships. As a leader, you will guide requirements-gathering engagements, mentor team members, and drive technical excellence in solution design and deployment. Additionally, you will support sales efforts by developing compelling demonstrations, Proof of Concepts (POCs), and RFP responses that showcase Laserfiches capabilities. If you are an experienced team leader with a strong technical background and a passion for driving successful pre-sales initiatives, wed love to hear from you! Location:

• This role is remote in the short term, with plans to transition to a hybrid model once office space is established. At that point, team members will be expected to work onsite for a few days per week.

About the Role - Key Responsibilities Team Management and Resource Optimization:

• Responsible for full management of the pre-sales team
• Supervise and provide guidance to technical team members in various career paths, including project management, hybrid, presales, and solutions engineering.
• Collaborate closely with global Laserfiche team leads such as Presales, PMO, and Direct Engineering Services, reporting directly to the EMEA Regional Director. Your focus will be on optimizing resource allocation within EMEA, ensuring appropriate staffing for projects, and maximizing team engagement in high-priority tasks.

Project Oversight and Escalation Handling:

• Ensure timely and budget-compliant execution of Laserfiche Direct implementation projects while maintaining the highest quality standards.
• Lead and manage direct projects, ensuring timely execution and alignment with business objectives.
• Review and/or create Statements of Work (SOW) deliverables and assess technical deliverables from project teams.
• Cultivate strong working relationships with customers, especially at the Project Manager and senior management levels.
• Devise strategies to effectively address challenging customer-facing situations.

EMEA Pre-Sales Engineering Team Management:

• Lead requirements gathering engagements and provide technical review of solution designs and effort estimates.
• Design, implement, and deploy solutions for medium to large-sized projects, potentially incorporating custom-developed functionality.
• Coach and mentor team members ranging from 1st to 3rd level to foster their professional growth.
• Conduct annual performance reviews for team members, participate in candidate interviews, and make hiring recommendations.
• Assist with technical escalations for both channel and direct customers.

Sales and Pre-Sales Support:

• Gather requirements from prospective and existing customers to build sales demonstrations and complex Proof of Concepts (POCs).
• Develop functional sales demos and complex POCs to showcase the capabilities of the Laserfiche product.
• Write and cost Statements of Work (SOW) for potential projects.
• Address technical pre-sales inquiries, informally or through formal Request for Proposal (RFP) responses.
• Facilitate knowledge transfer of sales opportunities to the project team.
• Conduct research on emerging technology areas relevant to Laserfiches implementation in customer environments.

About You - Essential Qualifications

• Minimum 5-years of work experience in a software or professional services company
• Minimum 5-years experience & proven success in directly managing high performing teams
• Minimum 3-years of work experience in a project management capacity
• Minimum 2-years of work experience in a supervisory capacity
• Bachelors Degree
• Languages: C2 (Proficiency) English and German

About Us Laserfiche is a leading enterprise platform that helps organizations digitally transform operations and manage their content with AI-powered solutions. Through scalable workflows, customizable forms, no-code templates and AI-enabled capabilities, the Laserfiche® document management platform accelerates how business gets done. Trusted by organizations of all sizes—from startups to Fortune 500 enterprises—Laserfiche empowers teams to boost productivity, foster collaboration, and deliver a superior customer experience at scale. Headquartered in Long Beach, California, Laserfiche operates globally, with offices across North America, Europe, and Asia. Learn more about our team here . Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions - such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination - without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law. Laserfiche provides reasonable accommodations for applicants with disabilities upon request. For more information please contact Talent Acquisition at https://www.laserfiche.com/contact/ or 562-988-1688. #LI- Remote