Senior IT Service Manager

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the AXA with the position of Senior IT Service Manager - AXA which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Senior IT Service Manager - AXA below matches your qualifications. Good Luck: D

Were seeking an experienced and forward - thinking Senior IT Services Manager to lead the evolution of our IT services with a strong focus on delivering exceptional customer experience. This critical role will shape and enhance service integration and management, internal business services and network and infrastructure. Youll play a key part in aligning our IT services to changing business needs, ensuring they are seamless, efficient and consistently customer centric. Working closely with technology and business leadership, you will drive a collaborative approach to designing and delivering services that support strategic goals and enable operational excellence across the organisation. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. Youll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. What youll be doing:

• Lead, inspire and develop the IT services teams to deliver operational excellence while embracing change and transformation initiatives.
• Promote a culture of engagement, collaboration, continuous learning and accountability
• Effectively manage change.
• Maintain a customer first approach, ensuring that IT services consistently meet or exceed expectations in terms of availability, performance and responsiveness.
• Act as a strategic partner to the business by understanding evolving customer needs and working to align IT services to those needs.
• Oversee the seamless delivery of IT services to the business, ensuring that service levels and key performance indicators are met or exceeded.
• Maintain an effective Controls Framework to ensure adherence to IT Security, Risk, Compliance and Governance standards and requirements.
• Drive simplification and standardisation of IT processes to enhance efficiency and service delivery.
• Manage and optimise the organisations IT network and infrastructure, ensuring that it is secure, resilient and capable of supporting both current operations and future growth, particularly in Cloud services and operations.
• Oversee the integration of multiple IT services and vendors to ensure a cohesive and unified IT service delivery model.
• Oversee the management and optimisation of cloud services to ensure secure, scalable and cost-effective cloud environments that support the organisation.
• Continuously monitor and optimise cloud services to ensure performance, security and cost-effectiveness, aligning with business and customer needs.

eds. Your Profile

• 7+ years of experience in managing and leading IT service operations within a financial services or similarly regulated environment with proven experience in managing operational excellence (essential)
• 3rd level qualification in an IT discipline, or equivalent experience (essential)
• ITIL practitioner (desirable)
• Demonstrated experience managing vendor contracts and relationships ensuring third-party providers meet performance standards and align with business needs
• Deep understanding of IT service and operations, with the ability to lead teams through complex technical changes and modernisation efforts · Regulatory compliance: Knowledge of financial services regulatory requirements (e.g. PCI DSS , GDPR) and the ability to ensure IT services adhere to security and compliance standards
• Understanding of IT networks, servers, storage, data centres. Experience in infrastructure optimisation, security and scalability.
• Expertise in service management principles including ITIL and SIAM
• Proficiency in managing IT operations. Familiarity with automation tools and technologies for enhancing operational efficiency

This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.

This role is an allocated Controlled Function under Fitness & Probity Regime, which means the successful candidate will be subject to an enhanced level of background screening requirements. You can find more information on axa.ie/careers.

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About AXA

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.

In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

About the Entity

Proud to be part of the AXA Group, at AXA Ireland our values are at the heart of everything we do. We work together as One AXA, embracing our differences to make our teams great. We believe integrity, courage and our customer-first approach is what makes us a great place to work. AXA is an equal opportunities employer and welcomes applications from across all communities.

What We Offer

One of the best things about joining AXA is our rewards package. At AXA Ireland, were appreciative of the people who work for us and our rewards package reflects that. You can expect to receive:

• Competitive salary with annual review
• Annual company & performance-based bonus
• Contributory pension scheme (up to 10% employer contributions)
• Life Assurance
• Generous annual leave plus Bank Holidays
• AXA employee discounts
• Education support and plenty of learning opportunities.

AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We are therefore happy to discuss flexible working arrangements, should this be a requirement for you.

At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. As a financial services company, all successful candidates will require employment checks, so we can ensure regulatory compliance.

Were proud to be committed to equal opportunities and welcome applications from all backgrounds.

AXA Ireland dac consider applicants on the basis of skills, experience & qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.

Information :

• Company : AXA
• Position : Senior IT Service Manager
• Location : Dublin, County Dublin
• Country : IE

How to Submit an Application:

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