End User Technology Specialist

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Location: Dublin, IE Company: Canada Life Group Services Description:

• Full Time Permanent position
• Onsite role based in our City Centre offices

What we offer We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few. While this role is predominantly onsite based, we offer some flexibility for hybrid working depending on business needs. Role Overview

In this role you will be responsible for providing second line desktop support and installation services to Canada Life Group Europe colleagues in the UK, Ireland & Germany, as well as onsite first line IT support in Dublin.

Team Background

• This role sits within our End User Technology team and reports to our Service Centre Manager.
• The team has responsibility for the provision and support of endpoint hardware and software for approximately 7,000 users across Europe, and has an onsite presence in offices in Ireland, Germany and the UK.

More specific responsibilities will include As EUT Specialist, this role will involve:

• Provision of first line support through onsite Techbar and walk-up services,
• Second line support for incidents raised through the Service Desk,
• Incident investigation and resolution,
• Completion of software and hardware installation requests,
• Device build and deployment,
• Software license and hardware procurement,
• Meeting room & audio-visual technology support,
• Support for mobile phone corporate services,
• Hardware and software asset management through ServiceNow and related systems,
• Knowledge base content creation and revision.

What you will need to be successful in the role

• At least 2 years experience in a related technical support role,
• A third level IT or Business qualification,
• Good working knowledge of IT business technologies; Windows O/S, PC hardware, Networks, Microsoft 365 and major cloud & on-premise business applications,
• Experience of enterprise endpoint management tools such as MECM, InTune and Active Directory,
• Experience of ServiceNow or an equivalent ITSM system,
• Excellent problem solving and troubleshooting skills,
• Strong documentation skills and adherence to key ITIL processes,
• Excellent communication skills (written and verbal),
• Motivated to deliver a first-class customer service,
• Proven ability to self-manage and report on workload.

Key Competencies Delivering Superior Customer Satisfaction Problem Solving & Decision Making Communication & Influencing Drive for Results Team Working and Cross Functional Collaboration About us Canada Life Group is the top-level European holding company for the Great-West Lifeco Groups European insurance, reinsurance, and asset management companies, with business operations in the UK, Ireland, Germany, and the Isle of Man. European Technology sits within Canada Life Group and encompasses the technology community across all European entities, Irish Life Group, Canada Life UK, Canada Life Europe, and Central Technology Services. European Technology supports the business strategy and collaboration of technology across all European divisions. There are multiple IT units within European Technology, each of which has its own individual set of technology platforms. Central Technology Services (CTS) provides IT infrastructure and security operations services to Europe. The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Canada Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Canada Life by Recruitment Agencies will not be accepted for this role. Canada Life Group Services is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported. We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture. If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best. CLGS supports Equal Opportunity and is regulated by the Central Bank of Ireland.

Information :

• Company : Irish Life
• Position : End User Technology Specialist
• Location : Hybrid work in Dublin, County Dublin
• Country : IE

How to Submit an Application:

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