Customer Support Engineer at Manning Global AG

Job Description:

Latest job information from Manning Global AG for the position of Customer Support Engineer. If the Customer Support Engineer vacancy in Leinster matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Manning Global AG for the position of Customer Support Engineer below matches your qualifications.

Our client, a leading global ICT service provider,is recruiting for aCustomer Support Engineerto join their business inIreland.

Position Title:

Customer Support Engineer

Position Type:

Contracting

Start Date:

ASAP

Location:

Dublin,Ireland

Contact:

Alen Lalic |

Responsibilities:

• The 5*8 hour L1 service provider picks up the phone from Customer
• Guide customer to collect information and log according Client engineer require
• Assist to create the ticket for customer according procedure of Client
• Provide first-line technical support for PV inverters, residential/commercial energy storage systems, and related smart energy products via hotline, email, and remote diagnostic tools.
• Troubleshoot and resolve customer issues including installation, commissioning, operation, and maintenance.
• Escalate unresolved or complex issues to second-level support or R&D team, ensuring timely problem closure.
• Record and analyze technical cases, summarize common issues, and contribute to the creation of knowledge base documents.
• Assist in product acceptance testing, firmware updates, and remote configuration when required.
• Support partners, installers, and end users with professional technical guidance, ensuring customer satisfaction and safety compliance.

Requirements:

• French and English are mandatory
• Effective phone call handling skills and able to handle complains properly
• Experience with customer support and service orientated
• Electrical Engineering, Power Systems, Renewable Energy, or related technical field.
• Computer use skills (Microsoft Office and other, mainly web based applications)
• 2+ years of experience in PV inverter, battery storage, UPS, or power electronics service/maintenance preferred.

Job Info:

• Company: Manning Global AG
• Position: Customer Support Engineer
• Work Location: Leinster
• Country: IE

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Support Engineer at the office Leinster above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.