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Real time team leader at Teleperformance

Position Real time team leader
Posted 10 Feb 2026
Expired 12 Mar 2026
Company Teleperformance
Location Naas | IE
Job Type Full Time

Job Description:

Latest job information from Teleperformance for the position of Real time team leader. If the Real time team leader vacancy in Naas matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Teleperformance for the position of Real time team leader below matches your qualifications.

Job Title: Real Time Team Leader (WFM). Department: Ops -Workforce Management. Travel Required : May be required to travel as per Business requirements. Reports to : WFM Manager. Location: Eastpoint Business Park (Alfie Byrne, Dublin). 100%, ON-SITE. Contract Type: Permanent. Grade: B2 across Multi-Channel Operations. Continually optimizing schedules and exceptions on 2 – 4 Weekly Outlook, and Hosting daily service stand up meetings with stakeholders to review Actuals, Trends, Outlook and highlight tactical changes required to ensure improvement to Interval wise delivery, Daily Service level targets etc. Management of personal and professional development and coaching plans of allocated Real Time Analysts. Providing technical coaching, feedback and support to your team and aligning with industry best practices and standards within a WFM function, working closely with the Planning Forum and the Real Time Manager to achieve this. Enhancing and maintaining required interdepartmental relationships, and collaborate closely with all teams and members, i.e. workforce management, quality assurance, and training, to coordinate efforts and ensure maximum efficiency in call center operations Clear Understanding of Real Time function and the measurable metrics to be reported on. You will be responsible for preparing daily, weekly, and monthly reports that provide insights into call center performance, including agent productivity, call volumes, and service level achievement. Performance management of the team and setting of clear performance targets for development reviews, ability to provide feedback and capable of highlighting behavioral issues. Making key business decisions and being a point of contact/escalation point in fast paced, high pressure environments. Including taking ownership of Incidents, leading in the notifications of trivial and minor level incidents that impact forecast requirements to Internal/ Client stakeholders. Recommended Qualifications

Job Info:

  • Company: Teleperformance
  • Position: Real time team leader
  • Work Location: Naas
  • Country: IE

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Real time team leader at the office Naas above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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