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Team leader - customer & operations at Cpl Resources

Position Team leader - customer & operations
Posted 12 Apr 2026
Expired 12 May 2026
Company Cpl Resources
Location Meath | IE
Job Type Full Time

Job Description:

Latest job information from Cpl Resources for the position of Team leader - customer & operations. If the Team leader - customer & operations vacancy in Meath matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Cpl Resources for the position of Team leader - customer & operations below matches your qualifications.

Overview A full-time opportunity is available for a Team Leader within a busy PPE Certification department. This role involves leading a technical team responsible for assessing Personal Protective Equipment (PPE) under EU and UK regulations, ensuring products comply with relevant standards and can be certified for CE/UKCA marking. Key Responsibilities Team Leadership & Performance Lead, motivate, and inspire the certification team to deliver a high-quality, complaint-free service. Ensure all customer queries are handled promptly and professionally. Oversee on-time, in-full delivery of certification outputs. Monitor team KPIs and provide regular forecasts to management. Support recruitment, appraisals, coaching, and ongoing people development. Customer & Stakeholder Engagement Build and maintain strong customer relationships. Deliver presentations, attend trade fairs, and contribute technical promotional material. Work closely with sales teams to support promotional activities. Communicate certification processes, requirements, and progress clearly to clients. Technical Certification Work Conduct certification assessments in line with PPE regulations. Interpret PPE performance standards accurately. Review technical documentation and prepare draft certificates. Collaborate closely with internal testing teams and support cross-departmental cooperation. Complete second checking of documentation and assessments. Continuous Improvement & Standards Participate in national and international standards committees. Contribute to shaping regulation and maintaining internal expertise. Promote continuous improvement across equipment, processes, and accreditation scope. Deputise for the line manager where required. About You Essential Requirements Broad technical background and strong understanding of technical concepts. Demonstrable leadership and coaching experience. Excellent accuracy, attention to detail, and organisational skills. Strong communication, project management, and time management capabilities. Ability to work independently and use initiative. Experience working with customers and adapting to change. Proficient in Microsoft Office. Willingness to travel internationally. Strong relationship-building skills. Desirable Knowledge of the PPE industry. Understanding of European legislation relating to CE/UKCA marking. Experience within testing/certification/manufacturing environments. Benefits 2530 days annual leave (service-related) Life assurance Group personal pension plan Income protection Flexible working hours Hybrid working: 2 days remote, 3 days on-site Skills: Word Powerpoint Excel Benefits: Pension Flexi Start

Job Info:

  • Company: Cpl Resources
  • Position: Team leader - customer & operations
  • Work Location: Meath
  • Country: IE

How to Submit an Application:

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