Home » Customer Service Manager

Customer Service Manager at Kilsaran

Position Customer Service Manager
Posted 01 Jul 2026
Expired 31 Jul 2026
Company Kilsaran
Location Dunboyne | IE
Job Type Full Time

Job Description:

Latest job information from Kilsaran for the position of Customer Service Manager. If the Customer Service Manager vacancy in Dunboyne matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Kilsaran for the position of Customer Service Manager below matches your qualifications.

KPRO & Paving, Piercetown, Dunboyne, Co. Meath, A86 W820

We are seeking an experienced and dynamic Customer Service Manager to lead and develop our customer and sales support function. This role is critical in ensuring a high standard of service delivery, driving customer satisfaction, and supporting business growth. The successful candidate will be responsible for managing a team, improving service processes, and building strong relationships with customers.

Key Responsibilities
  • Lead, motivate, and manage the customer service and sales support teams to consistently deliver exceptional service.
  • Set performance targets and monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
  • Handle escalated customer complaints efficiently and professionally.
  • Establish and embed clear ways of working, structured workflows, and service standards to ensure consistency, efficiency, and scalability across the function.
  • Analyse customer feedback, identify trends, and implement improvements.
  • Develop and maintain customer service policies, procedures, and best practices.
  • Deliver training, coaching, and ongoing development for team members.
  • Collaborate with other departments (sales, operations, logistics) to enhance customer experience.
  • Prepare regular reports on service performance and present insights to senior management.
  • Manage staffing levels, scheduling, and workforce planning to meet business demands.
Sales Support
  • Provide structured reporting on sales support activity, pricing trends, and customer demand to support commercial decision-making.
  • Drive improvements in sales support processes and administration to reduce field sales time spent on admin and maximise customer-facing time.
  • Ensure pricing, quotation, and administrative processes are accurate, efficient, and add value to the overall customer experience.
  • Oversee CRM data quality and maintenance, ensuring accurate capture of customer interactions while leading the team to proactively support pipeline development through effective case management, follow-up, and opportunity identification.
Skills & Experience
  • Proven experience in a customer service management or supervisory role.
  • Strong leadership and people management skills with the ability to inspire and motivate.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Experience using customer service systems or CRM platforms.
  • Ability to analyse data and make informed decisions.
  • Highly organised with strong attention to detail.
  • A proactive, customer-focused mindset with a commitment to continuous improvement.

#J-18808-Ljbffr

Job Info:

  • Company: Kilsaran
  • Position: Customer Service Manager
  • Work Location: Dunboyne
  • Country: IE

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Service Manager at the office Dunboyne above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

Next Page »

Similar Job Vacancies

  Customer Service Manager at Kilsaran
Posted: 4 days ago

Desc: KPRO & Paving, Piercetown, Dunboyne, Co. Meath, A86 W820We are seeking an experienced and dynamic Customer Service Manager to lead and develop our customer and sales support function. This role is cri...

Company: Kilsaran | Location: Dunboyne
  Senior engineer at CSR Group
Posted: 4 months ago

Desc: Senior Engineer Large Residential Development | Co. Meath About the Role We are seeking an experienced Senior Engineer to oversee the construction of a large-scale residential development in County Me...

Company: CSR Group | Location: Dunboyne
  Job Search Agregator 2026
About Us
Privacy Policy
Disclaimer
Terms and Conditions
Contact Us
Submit XML Feed

© Jobkos

  By visiting the Jobkos website, viewing, accessing, or using any of the services or information created, collected, compiled, or submitted to Jobkos, you agree to be bound by the following Terms and Conditions of Service.
Created by Jobkos | | | |