Customer Relationship Manager 12 months at ESB

Job Description:

Latest job information from ESB for the position of Customer Relationship Manager 12 months. If the Customer Relationship Manager 12 months vacancy in Leinster matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at ESB for the position of Customer Relationship Manager 12 months below matches your qualifications.

Position DescriptionThe candidate will work within a dynamic team of dedicated professionals and will be responsible for delivering excellent service to business customers, achieving growth and retention sales targets in respect of retail gas, retail electricity, and including energy services as required.

This role will report to the SME Sales & Customer Service Manager and will be based in Swift Square, Santry or Belfast.

Key Responsibilities

• Work as part of a Sales Team to achieve sales growth and retention through delivery of agreed sales objectives/ targets.
• Build and maintain an in-depth knowledge of the operation of the Gas and Electricity and energy services markets in Ireland so as to contribute positively to Electric Ireland's strategic objectives.
• Develop and manage relationships with customers and other industry stakeholders including brokers, consultants, trade bodies and service providers.
• Manage a customer base through proactive contact including regular visits to customer premises while developing and maintaining an in-depth understanding of customers' businesses and needs.
• Deliver timely and courteous customer service and communications to customers and stakeholders via phone, email and face to face, in line with company policies, sale & marketing strategy and brand values.
• Issuing electricity and gas sales quotations to customers, assisting with customer retention campaigns and generating customer reports.
• This position entails close working relationships with other areas of the business including Trading, Pricing, Operations, Finance and Marketing in addition to the wider Business Markets area.

Experience And QualificationsEssential

• Either 3rd level qualification or equivalent work experience is essential.
• Minimum 2+ years' experience.
• Strong customer service focus with the ability to work in a fast-paced environment
• Analysing data, problem solving and decision making.
• Excellent planning and organising skills with ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Excel.
• Full driving licence.

Desirable

• Knowledge of wholesale or retail electricity markets would be an advantage but not essential.
• Excellent interpersonal and written communication skills.

LocationThis position will be based in Swift Square, Santry or Belfast.

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at leasttwoanchor days per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.Reporting ToSenior CRM Manager

Why Work with Us?

• Opportunity to lead Ireland's transition to net zero carbon future
• Career development through mentoring and training
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Generous Pension
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Salary€40,100 - €47,200 per annum (depending on experience)

Closing Date8th December 2025

Your application will be held in reserve for 6 months should you be suitable for the role.

Job Info:

• Company: ESB
• Position: Customer Relationship Manager 12 months
• Work Location: Leinster
• Country: IE

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Customer Relationship Manager 12 months at the office Leinster above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.